Shipping Policy

Shipping & Ordering Information

We’re excited for you to receive your order!
Here’s what you can expect when it comes to processing times, delivery, and our simple ordering process.

Average Delivery Times

Order Processing

  • Once you place your order, we take 1–3 business days to process it.

  • Orders placed on weekdays are usually processed within 1 business day.

  • Orders placed on Friday evenings or weekends may take slightly longer.

Shipping & Delivery

  • Once your order is processed, it will be shipped.

  • Delivery within New Zealand typically takes 2–5 business days, and 5–12 business days for international orders.

  • We do our best to make the entire shopping and delivery experience as smooth as possible.

📩 Have questions or concerns? Our customer service team is always ready to help.

How to Place an Order

Shopping at Holly Boutique is quick and easy! Here’s how it works:

1️⃣ Choose your item – Browse our collections and add your favourites to your cart by clicking “Add to Cart.” Be sure to select the right size and colour.
2️⃣ Checkout – Click “Checkout”, enter your shipping details, and double-check everything is correct.
3️⃣ Payment options – We accept secure payment methods, including:

  • Credit cards (AMEX, Mastercard, Visa)

  • PayPal

  • Instant bank transfer (where available)
    4️⃣ Complete your order – Click “Place Order” and follow the instructions to finalise your purchase.
    5️⃣ Order confirmation & tracking – Once your order is processed, you’ll receive a confirmation email with tracking details.

Shipping Costs

🎉 Good news! We offer free worldwide shipping on all orders — no minimum purchase required.

How We Ship Your Order

We know you’re excited to receive your items!
To keep our prices fair and sustainable, we group packages together and ship in batches once we reach our minimum shipping threshold.

This helps us reduce waste, lower CO₂ emissions, and keep prices affordable for you.

Tracking Your Order

Want to check the status of your order?
You can track it via our "Track Your Order" page.

🔍 Tracking information will be available 2–3 days after your order is shipped.

Important Notes

As with many online stores, delays can occasionally occur due to customs clearance, transportation issues, or other unforeseen circumstances.

📦 Need your order shipped faster? Please contact us at info@holly-boutique.com and we’ll do our best to assist.

Thank you for shopping with Holly Boutique — we truly appreciate your support! 🤎